FAQs

Queens Travel Group is a travel company that curates group travel events and sells them to our target audience. Queens Travel Group is owned by Shinique Pernell and Jalicia Powell, we are not a travel agency.

We are available via email all times of the day and on weekends. Our phone hours are Monday – Friday, . We respond very quickly via email at info@queenstravelgroup.com.

Sorry but we do not provide quotes for individuals or groups.  If you are interested in Private Travel arrangements, please contact our vendor partners at info@passportreadytravelagency.com and jay@getrighttravelagency.com

No, we cater to anyone looking to travel- men are certainly welcome. Our ideal clients tend to be the professional, high performing women that need to step away from their day-to-day reality or have been ordered by their therapist to make travel a part of their self-care regime.

We accept Visa, Mastercard, Discover, American Express, Paypal, Klarna and Afterpay.

No, we do not provide refunds. Each client is required to accept our Terms and Conditions before reservation is accepted. To protect your investment, each and every client is encouraged to purchase travel insurance. Contact us at info@queenstravelgroup.com to learn more about your travel insurance options.

You should make every effort to make a payment every month. If you find yourself not being able to make a payment, please send us an email at info@queenstravelgroup.com. If you fail to make a payment for 60 days without any communication to us, your reservations will automatically cancel.

You will be responsible for finding a new roommate or you must pay the additional cost for the room occupancy change.

Yes, you can make reservations for any event at any time as long as the reservations are still open.

Once you make your reservation, you will receive an account summary. Your account summary will list your monthly payment plan. This is set up by default to charge your credit card every month, or you can choose to turn off the automatic monthly billing option.

You can make monthly payments several ways. Many of our clients are on auto-pay. But you can also visit our website home page, www.queenstravelgroup.com and click the “Account Login” link in the top right corner. You will also receive emails monthly regarding your payments and there will be a link to view your account history and make a payment if needed.

If your roommate cancels their reservations, your account will be adjusted to the package price according to the new occupancy in your room.

Itineraries are sent to each client 30 days before the event via email. We try to get itineraries finalized sooner and if we do you will receive it via email.